Recurring charges, wouldn't stop billing us until we filled out a written FORM!? Wouldn't reimburse erroneous charges. Terrible business practice, beware.
I went for my first prenatal massage today which was sorely needed. I scheduled a 90-minute massage, which they said they had. They even checked the schedule and changed their original time suggestion to accommodate the 90 minutes. I got the massage (and the pain points I asked to be focused on, weren't) and when she noted she was done, I said, "That was 90 minutes?" She said no one told her I asked for an 80-minute massage. I told her I booked a 90, that's what they said on the phone. She went to check and came back and said, Well they just said to ask you if you wanted to add another 30. At that point I figured there was no point because the "mood" of the massage was over. Very dissatisfied with my experience here.
Called in for an appointment same day, Booked right on the spot. Regular Swedish massage was absolutely amazing. Front Desk staff is very nice and welcoming. The appearance of the spa is nice and relaxing. Overall enjoyable experience, would definitely return and Refer friends.
One of the best deep tissue massages I ever got!
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Wayne, New York. Hand Stone Massage And Facial Spa is located at 685 Hamburg Turnpike, Wayne, NJ 07470, USA.
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